In the wake of countless data leaks and breaches issues, business top dogs need to have faith in data security to promote better travel experience for passengers.
According to the World Travel & Tourism Council (WTTC) president and chief executive Gloria Guevara, smooth travel is the leading urgency for the air travel sector. She stated in the WTTC Europe Leaders’ Forum in Lisbon that the International Air Transport Association (IATA) forecasted that by the year 2036, there would be an extra 1.5 billion air travelers every year in Europe. She then asked if the number of airports needs to grow to 100% to accommodate them?
“We need to be more efficient with infrastructure so passengers can walk through an airport and not have to show their passport five times. “It is important Europe’s leaders do not take growth for granted,” Guevara said.
Other industry leaders also commented regarding the issue during the forum.
Finavia Corporation president and chief executive Kimmo Maki noted that since the technology is already existent, it should be proven safe and cure. He added that they already introduced biometric identification. The mission now is the way private data should be managed and how to give assurance to travelers in keeping such data protected.
Portuguese MEP Claudia Monteiro de Aguiar totally agrees to state that tourism deals with small and medium-sized enterprises (SMEs) attached with a huge task to keep the data secured. She also emphasized that some mindsets have to be changed because not all people are open to suggestions in terms of data security.
Vision-Box chairman Bento Corriera mentioned that smooth travel can be brought about but could face a lot of challenges. According to him, several investors need to take part and buildup seamless travel. They have collaborated with airlines, airports, and security companies since working with the government alone would not suffice.
TAP Air Portugal chairman Miguel Frasquilho, on the other hand, suggested that investors are distinctly doing things their way and need to collaborate with each other. He figured that the existing solutions are established around individuals who possess a digital ID. However, 1.5 billion around the world do not have one and perhaps need to be reviewed.
A few weeks ago, the British Airways’ security systems were compromised. Airline chief Alex Cruz said that hackers accomplished an “elaborated and rancorous criminal assault” on its website. The hacking impacted nearly 380,000 transactions excluding passport or journey information.
The airline assured the affected customers that they would be well-compensated. They will also work with any of them who might have been monetarily inflicted by the cyber attack. Those customers will be paid back for any financial difficulty they could have endured.
The airline said that all affected passengers had been contacted the night after the breach incident took place. The affected customers are those who acquired tickets during the timeframe given by the British Airways and not for other reasons.